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Privacy Policy — Customer service by messaging

ABURRIDA COMERCIALIZADORA, C.A. · RIF J-50559008-1

Registered address: Ctra Nacional, Local Lote Nro 1, Sector Los Narajillos, Yagua, Carabobo, Zona Postal 2015, Venezuela

Brands: Brincolandia, Big Licor, Muncho and Glacé.

Last updated: October 14, 2026.

1. Scope

This policy explains how we handle the information you send us when you write to any of our brands through WhatsApp, Instagram (Direct messages), Facebook Messenger or the chat on our websites.

2. Data we receive

  • Your profile name, your identifier on the platform (for example, your WhatsApp number or Instagram username) and your profile picture when the platform shares it.
  • The content of the messages you send us and any files you attach.
  • The information you choose to give us so we can help you (for example, name, phone number, reservation date or delivery address).

We do not ask for or store card details or passwords through chat.

3. How we use it

  • To answer your questions about opening hours, prices, products, tickets, parties and orders.
  • To hand your conversation over to a person on our team when needed (reservations, complaints, orders).
  • To follow up on reservations, orders or complaints.

We do not sell your data or use it for third-party advertising.

4. Automated assistant

First replies are given by an automated assistant powered by artificial intelligence. To generate a reply, the text of the conversation is processed by Anthropic (the AI model provider), which processes it on our behalf and does not use it to train its models. You can ask to talk to a person at any time.

5. Who we share it with

  • Meta Platforms (WhatsApp, Instagram, Facebook Messenger), through which messages travel.
  • Anthropic, to generate the assistant replies (see section 4).
  • Odoo S.A., which hosts our management system where conversations are stored.

6. How long we keep it

We keep conversations as long as needed to assist you and follow up on reservations, orders or complaints, and for up to 24 months after the last message. After that they are deleted or anonymized, unless a law requires us to keep them longer.

7. Your rights and how to request deletion of your data

You can ask us to access, correct or delete your data and your conversations:

  1. Write to info@burofavro.com with the subject "Delete my data".
  2. Tell us the channel (WhatsApp, Instagram, Messenger or web chat) and your number or username.
  3. We will delete your data within 30 days at the latest and confirm it through the same channel.

8. Contact

ABURRIDA COMERCIALIZADORA, C.A. · info@burofavro.com · See also our Terms of Use.