Terms of Use — Customer service by messaging

ABURRIDA COMERCIALIZADORA, C.A. · RIF J-50559008-1 · Brands: Brincolandia, Big Licor, Muncho and Glacé.

Last updated: October 14, 2026.

1. Scope

These terms apply when you write to any of our brands through WhatsApp, Instagram, Facebook Messenger or the chat on our websites. By writing to us you accept them.

2. Automated assistant

First replies are given by an automated assistant powered by artificial intelligence. It may make mistakes: prices, opening hours, availability and promotions shown at our stores and in our official channels prevail over any chat reply. You can ask to talk to a person at any time.

3. Orders and payments

We do not take payments through chat. Never share card details, passwords or verification codes in a conversation. Orders and reservations are only confirmed through the channels we indicate (for example, our online ordering page or a person on our team).

4. Acceptable use

Do not send offensive, illegal, fraudulent or unsolicited advertising content. We may stop replying to or block conversations that do not comply with these terms.

5. Availability

The service may be interrupted or delayed. Our team replies during business hours; outside them the assistant will take your message and a person will follow up.

6. Privacy

How we handle your data is described in our Privacy Policy.

7. Changes and applicable law

We may update these terms; the current version is always published on this page. These terms are governed by the laws of the Bolivarian Republic of Venezuela. Questions: info@burofavro.com.